XPart Supply has been a staple of the Kitchener, Ontario community for years.
We’ve built our business, we’ve sold appliance parts, and we’ve made sure customers found the knowledge and understanding they needed to solve their problems.
But while we’ve always served the community with our expertise, we’ve never just been another appliance parts store. Because our goal has always been to go above and beyond and to connect with families when they needed help most.
To do that, we’ve had to centre our values around the people that matter most to us, around giving the best service and advice, and around getting the job done whatever it takes.
That’s just all part of our mission at XPart Supply Ltd.
The XPart Supply Mission
For many businesses, their mission is simply to provide great service. That’s fine. But at XPart Supply, as part of a fantastic community, we feel we have to aim higher.
Our mission includes three main values:
- Family
- The Human Touch
- Great Service
And while these values might speak for themselves, especially if you’re a regular customer with us, we’d like to give you a better idea of how we approach each value of our mission every day of our lives.
Family
We put family first, because it’s the most important part of our mission.
We’re a family business. That means we know the value of depending on each other to get a job done and of supporting each other when we need it most.
Our #1 dream is to keep the family business going. If we can keep serving the community of Kitchener, Ontario for years to come, we’d be happy.
But it’s not just about our family. It’s about the family of every customer that passes through our doors or visits our website.
Each of them has a family and loved ones depending on them. That might mean a new pcb chord for the television, a new water filter for the refrigerator, or a bake element for the oven.
Whatever the problem, to us it means a family in need. And that’s what XPart Supply is here for: to support families in any way that we can, but most importantly, to support them in the way they need, which brings us to the second value of our mission.
The Human Touch
Our mission and our business would be nothing if it wasn’t for the human touch.
To us at XPart Supply Ltd., that means listening to our customers, providing them with exactly what they need, and guaranteeing that they leave satisfied.
That might sound simple, but there’s a lot more that goes into the human touch.
We go out of our way to talk with each client. We’re not here to be stingy on advice but to give each customer the best service they can get.
That kind of expertise and service is essential to the work we do. When an appliance breaks down, the biggest problem you have isn’t the appliance itself, it’s the lack of knowledge of how best to fix the problem.
Luckily, you don’t need that knowledge, because we provide it.
We’re here to help you understand not only the problem but also the solution to your problem, free of charge.
And at the end of it all, once you have that understanding, we complete our mission with its final value.
Great Service
Our motto at XPart Supply is “Hard to find parts? We’ve got them or we’ll find them!”
And that’s exactly what we do. We go the extra mile for clients, being not only the experts on appliance parts but having the supplies to back up that expertise.
If we don’t have what you need on hand, we’ll find it for you. It’s as simple as that.
But we’ll also provide that efficient and persistent service while also embodying every other value of our mission.
Instead of trying to sell you the most expensive parts, we’ll listen and get you exactly what you need. We’ll connect with you, because you’re part of our family. And we’ll do it as quickly as we can, because your family is depending on you.
That’s what great service means to us.
XPart Supply Ltd. bridges the gap between your needs and our service with expert knowledge.
But to really understand our mission, it’s important to see some of the ways we practice each of our values with our customers.
Our Mission in Practice
Our mission at XPart Supply isn’t just a statement on a page or a motto on the wall, it’s a path to service we follow with every customer that walks through our door.
But it’s also some of the practices we’ve always had in place to better serve customers. These include:
- Engaging the Community
- A Generous Return Policy
- A Full Range of Parts
Engaging the Community
For years, we’ve served the Kitchener, Ontario community with our in-store location.
This has meant guaranteeing that no one in the community goes without a key appliance when they need it most. This has meant listening to each customer’s concerns and providing them with professional expert-level knowledge. And this has meant being a pillar of service in every way that the community needs.
But now, it also means providing that same level of service online to new and returning customers.
You can reach us at our email, support@xpartsupply.com, with any questions you have, and shop our large catalogue of parts right from the comfort of your own home.
Not only that, but for new customers, we have a special code “XPART” to receive free delivery at checkout.
We want to continue engaging with the community in every medium possible, online and in person, because our mission goes beyond our four walls to the homes of every family that needs appliance parts.
A Generous Return Policy
We want our customers to be able to fully take advantage of the human touch we pride ourselves on. We try to make sure every customer is heard and receives the best advice they can get for their problems.
But while we strive to provide all the knowledge our customers need, some may still go home with the wrong parts for their appliances.
That’s why you can return any item you purchase at XPart Supply for free, within 30 days of purchase for a full refund.
That means, when a sudden expense from a broken appliance pops up in your life, you can feel safe knowing you’re not going to spend more money than you need to get the appliance fixed.
It also means you can rely on our advice, because every suggestion we make comes with a 30-day guarantee.
A Full Range of Parts
We couldn’t provide the level of great service we strive for if we didn’t have the parts to back it up. But if you look on our website, you’ll see a range of thousands of parts for all the appliances you could need.
We have parts for barbecues, refrigerators, ovens, televisions, washers and dryers, and even vacuums.
You can find parts for all the leading brands, but you can also find cheaper off-brand alternatives.
Our motto is all about getting you what you need. And having the parts on hand for most every brand and appliance is just the first step in fulfilling that motto.
These are just a few ways we’re currently serving our mission at XPart Supply Ltd. Our values are about family, the customers that make up that family, and the great service we can give them today.
But we aren’t just looking to what we can do today, we also have more plans for great service in the future.
The Future of XPart Supply
Every good mission should look to the future.
While we at XPart Supply are accomplishing our goals now by supporting our family and the families of the community, and by providing great service, there’s always more we can do.
That’s why we’re always looking to the future, and how we can best fulfill our mission in new and sometimes familiar ways.
Let’s take a look at few of those ways now:
- Expanding Our Online Presence
- Our Rewards Program
- Continued Fantastic Service
Expanding Our Online Presence
XPart Supply built its business from its in-store location in Kitchener, Ontario. The heart of our business is being a part of the community. But that community can grow and change with the times. And so can we.
Our website, xpartsupply.com, gives people a chance to engage with our large catalogue of parts in a new way, and it also gives us a chance to communicate back with our customers.
We can share our expertise and our values in blogs, announcements, and other media on our website, engaging with the community more effectively and efficiently than ever before.
Learn about new offers, dig into the value of one brand over another, or just shop around.
Our online presence is a doorway to a new community but also to a familiar one.
Our Rewards Program
We’ve talked about the human touch in a couple of different ways already.
We’ve seen how our expertise and knowledge help connect with customers, so they’re heard and get exactly the parts they need. And we’ve seen how our return policy ensures that if there are any issues with their parts, customers can return them for a full refund without any worry.
But the human touch can also extend to giving people a break sometimes. That’s what our rewards program does.
For frequent shoppers, they can earn points towards future discounts. All they have to do is shop.
You can also earn discounts from referring friends. That way, you’re building the community, sharing a little bit of knowledge, and saving, all at the same time.
Continued Fantastic Service
The one thing XPart Supply will guarantee, now and into the future, is great service.
We fix problems with a human touch.
Whether you’re joining us in our in-store location in Kitchener or shopping online, we want you to have the best experience we can provide.
That great service includes everything we’ve talked about today. From supporting our own family to helping you support yours. From giving you expert knowledge to guaranteeing a 30-day refund if you get the wrong part. Or from stocking the parts you need to finding the parts we don’t have.
We’ll never skimp on any of our values.
And while many things may change in the future, our fantastic service never will.
Conclusion
Our mission is more than a promise, it’s a list of values that we live every day of our lives and give to every customer that walks in our door.
We have grown up as a part of the Kitchener community. This is our family, and the best thing we can do to show how honoured we are to be a part of that community is to provide the best service we can.
We’ll give you the expert advice you need. We’ll supply you with every obscure appliance part you could want. And we’ll do it with a friendly smile and a kind word.
Because that’s what being a part of the community is all about: sharing a sense of family with every single customer.
The way we share that sense of family may grow to include new things, like our blog and website, but it’ll never be less than what it is now.
Our mission is our community and seeing that community grow. If we can help out with a little knowledge and a few appliance parts, that’s just a bonus.
So come visit XPart Supply Ltd.’s in-store location or our website online and get your appliance parts today.
Or just say hello. We’re happy you’re here.