Frequently Asked Questions

Find help with part compatibility, ordering, shipping, pickup and exchanges. For personal assistance, call 1-877-899-7278 or contact our parts team.

Finding the right part

How do I find the correct part?

Search using the complete part number or full appliance model number, including any suffix or revision. If the part is unclear, have a photo of the model label and part ready. Ask Bubba or call 1-877-899-7278 for help confirming the match before ordering.

Where can I find my appliance model number?

Check the appliance’s model label. Common locations include the door opening or under the lid on washers and dryers, an inside wall of a refrigerator, the door edge of a dishwasher, or the door frame or storage-drawer area of a range. Send a clear label photo if you are unsure.

What is the difference between OEM, XPart and Certified Pre-Owned?

Genuine OEM parts are made by or for the original appliance manufacturer. XPart options are aftermarket replacement parts. Certified Pre-Owned parts are used parts. Select the condition you want and confirm the exact fit, price and availability shown for that buying option.

Ordering and payment

How do I pay for an order?

Use the payment options offered at checkout. Orders and quotes must be paid before fulfillment.

Do you offer business or trade pricing?

Contact our parts team to discuss business accounts and any applicable pricing.

Can I cancel or change an order?

Call 1-877-899-7278 promptly with your order number. We will check the order’s status and applicable terms before confirming whether a change is possible. Special-order parts are final sale and cannot be cancelled, returned or exchanged.

What should I know about a special order?

Special-order parts are ordered for you and require payment in advance. They are final sale, so please confirm the correct part before paying; they cannot be returned, exchanged or cancelled. Availability and arrival dates are estimates. See our special-order policy.

Shipping and pickup

When is my order processed?

In-stock orders typically require up to one business day for preparation before pickup or shipment. Certified Pre-Owned orders must be prepaid and also require one business day of preparation. Pickup orders must be confirmed ready before collection. Eligible manufacturer special orders require additional lead time, and actual transit time begins only once an order ships. Shipment and carrier delivery dates are estimates, not guarantees.

How much is shipping, and when will my order arrive?

Shipping charges and available delivery estimates are shown at checkout for your destination. Rates depend on package weight, dimensions, destination and carrier. Special-order and backordered items follow their stated availability. See our shipping policy.

Where do you ship?

We ship within Canada and the United States. Available options and rates are shown at checkout. For a destination not offered at checkout, call before placing an order.

How do I track my order?

Tracking information is provided once your order has shipped. Use the carrier’s tracking link to follow the shipment.

Can I pick up my order in Kitchener?

For eligible items physically in stock at our warehouse, choose pickup where offered and pay in advance. Allow one business day for preparation and wait for confirmation that your order is ready before travelling to 101 Trillium Drive, Kitchener, Ontario N2E 1W8.

Are all products stocked at your warehouse?

Some products ship directly from the manufacturer. These items are not held in our physical inventory and are not available for local pickup. Check the selected item’s fulfillment details or ask our team before ordering.

What if my shipment arrives damaged?

Inspect the package on delivery, photograph the packaging and contents, and call us promptly. Keep the packaging while the issue is reviewed. Shipping damage must be reported within 48 hours of delivery under our shipping policy.

Exchanges, returns and warranty

What is the Certified Pre-Owned exchange policy?

Certified Pre-Owned parts carry a 30-day exchange policy. If no suitable used replacement is available, the credit from the used part can be applied toward a new replacement. Any price difference is payable.

How do I request a return, exchange or warranty review?

Call 1-877-899-7278 with your order number to request an exchange or warranty review. You can sign in to your account to find your order details. Our team will review the item and applicable terms with you. Check our returns and warranty policy and obtain authorization before shipping anything back. Special-order parts are final sale.

What if I am unsure about fit or installation?

Confirm the full model number and selected part before ordering or installing. Ask our team for help finding model-specific manufacturer information. Use a qualified professional when required; gas parts must be installed by a licensed contractor.