Shipping policy
Shipping Policy
Order Processing
Orders placed before 2 p.m. Eastern Time, Monday–Friday, excluding holidays, are processed the same business day. Orders placed at or after the cutoff, on weekends, or on holidays are processed on the next business day.
Same-day processing does not guarantee same-day carrier pickup or delivery. Shipment timing depends on item availability, order verification, and carrier pickup. Special-order and backordered items are processed according to the availability shown on the product page.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on:
• Package weight
• Package dimensions
• Shipping destination
• Carrier rates
Estimated delivery times are provided at checkout and are not guaranteed.
Once an order has been shipped, delivery times are determined by the carrier.
Shipping Locations
We ship within Canada and the United States. Shipping options and rates available for your destination are shown at checkout. For destinations not offered at checkout, please contact us before placing your order.
Carrier Information
Orders may be shipped via Canada Post, Purolator, UPS, FedEx, or other qualified carriers at our discretion.
Tracking information will be provided once your order has shipped.
Delays & Carrier Issues
XPart Supply Ltd. is not responsible for delays caused by:
• Carrier disruptions
• Weather conditions
• Customs processing
• Incorrect shipping information provided by the customer
• Circumstances beyond our control
If a package is delayed, lost, or damaged in transit, please contact us and we will assist in filing a claim with the carrier where applicable.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an order is returned due to:
• Incorrect address
• Refused delivery
• Failure to collect
Additional shipping charges may apply to reship the order.
Backorders
If an item is backordered:
• You will be notified as soon as possible
• Estimated availability will be provided when available
• Orders may ship in multiple shipments when necessary
We are not responsible for manufacturer backorder delays.
Damaged Shipments
Please inspect your package upon delivery.
If the package appears damaged:
• Note the damage with the carrier at time of delivery
• Take photos of the packaging and contents
• Contact us immediately at support@xpartsupply.com
Claims for shipping damage must be reported within 48 hours of delivery.
Risk of Loss
Risk of loss and title for purchased items pass to the customer upon delivery to the shipping carrier.
Contact Information
If you have any questions about shipping, please contact: 877-899-7278