Shipping & Returns

At XPart Supply, we're committed to getting your appliance parts to you as quickly as possible. All orders ship from our Canadian warehouse with same-day processing for orders placed before 3 PM EST.

✓ Shipping Information

Same-Day Shipping

Orders placed before 3 PM EST Monday-Friday ship the same business day. Orders placed after 3 PM or on weekends/holidays ship the next business day.

Shipping Rates

Standard Shipping: $[X.XX] flat rate across Canada
Expedited Shipping: $[X.XX] (1-2 business days)
Free Shipping: On orders over $[XX.XX]

Shipping rates are calculated at checkout based on your location and order weight.

Delivery Times

• Ontario & Quebec: 1-3 business days
• Western Canada (BC, AB, SK, MB): 2-5 business days
• Atlantic Canada (NB, NS, PE, NL): 3-6 business days
• Northern Canada (YT, NT, NU): 5-10 business days

Delivery times are estimates and may vary based on carrier delays, weather, or remote locations.

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email with tracking information. You can track your package directly through the carrier's website.

Shipping Carriers

We ship via Canada Post, Purolator, and other trusted Canadian carriers to ensure fast, reliable delivery.

✓ Returns & Exchanges

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your part for any reason, you can return it within 30 days of delivery for a full refund or exchange.

Return Conditions

To be eligible for a return, items must be:

• Unused and in original condition
• In original packaging with all labels and documentation
• Returned within 30 days of delivery
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Water filters
• Electrical parts that have been installed or used
• Custom-ordered or special-order parts
• Clearance or final sale items

How to Return an Item

1. Contact us: Email us at [your email] or call [your phone] to request a return authorization (RMA) number.
2. Package your return: Pack the item securely in its original packaging. Include your order number and RMA number.
3. Ship it back: Send the package to the return address provided. You're responsible for return shipping costs unless the item is defective or we shipped the wrong part.
4. Get your refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item is defective or damaged
• We shipped the wrong part
• The part doesn't fit as described

In these cases, we'll provide a prepaid return label or reimburse your return shipping costs.

Exchanges

If you need to exchange an item for a different part, please contact us to arrange the exchange. We'll help you identify the correct replacement part and process the exchange quickly.

✓ Warranty Information

All OEM parts come with the manufacturer's warranty. Premium XPart alternatives come with our quality guarantee. If a part fails due to a manufacturing defect, we'll replace it free of charge.

Register your warranty to ensure you're covered.

✓ Damaged or Defective Items

If your item arrives damaged or is defective, please contact us within 7 days of delivery. We'll arrange for a replacement or full refund, including return shipping costs.

When reporting damage or defects, please include:

• Your order number
• Photos of the damaged/defective item
• Description of the problem

✓ Wrong Part Ordered?

Ordered the wrong part by mistake? No problem! Contact us within 30 days and we'll help you exchange it for the correct part. Our parts specialists can help verify the right replacement part for your appliance model.

✓ Questions?

If you have questions about shipping, returns, or exchanges, please don't hesitate to contact us:

• Phone: [Your Phone Number]
• Email: [Your Email]
• Hours: Monday-Friday 9 AM - 5 PM EST

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