Samsung Fridge Not Making Ice? Ice Maker Assembly DA97-13718C – Fix It Fast
A failed ice maker assembly is the most direct cause of a Samsung French-door refrigerator that stops producing ice entirely. In most Samsung counter-depth and French-door refrigerators, this is caused by a failed ice maker assembly — the complete unit that controls ice production, harvesting, and ejection. When it fails, the ice maker stops cycling, the bin stays empty, and no amount of resetting restores normal output. ⚡ Common failure point in Samsung French-door and counter-depth refrigerators built 2014–2020. Part DA97-13718C is the genuine OEM replacement assembly that restores full ice production immediately.
❓ Is This the Right Part?
This is the correct fix if ALL of the following are true:
- ✔ Refrigerator powers on and cools normally
- ✔ Water dispenser and water line are confirmed working
- ✔ Freezer temperature is at or below 0°F / -18°C
- ✔ ONLY problem is ice maker has stopped producing ice
Not sure? Send us your model number — we'll confirm before you order.
🔧 Common Symptoms
- Ice maker stopped producing ice completely
- Ice maker cycles but no ice drops into the bin
- Ice maker arm stuck or not moving
- Error code or blinking light on ice maker panel
- Ice maker makes noise but produces no ice
✔ If these symptoms match, this is the most likely failed component in the system.
✔ In most cases, replacing this ice maker assembly restores full ice production immediately.
📦 Part Details
- Part Number: DA97-13718C
- Type: Complete Refrigerator Ice Maker Assembly – OEM Samsung unit including motor, thermostat, ejector, and housing
- Replaces: DA97-13718A, DA97-18859A — direct drop-in, no modification required
- Brands: Samsung
- Condition: Used — this part is no longer available new (NLA). Tested pull in working condition.
While the ice maker is out, inspect the water inlet valve and fill tube for ice buildup or mineral deposits — a restricted fill tube is a common secondary cause of ice maker failure in Samsung units. Clearing or replacing the fill tube heater at the same time prevents a repeat failure.
⚙️ Installation
Skill Level: MODERATE — 30–45 minutes, basic tools required. Disconnect power and shut off the water supply before servicing. Remove the ice bin, then unplug the ice maker wire harness and remove the mounting screws securing the assembly to the freezer wall. Slide out the old unit, install the new DA97-13718C in reverse order, reconnect the harness, restore power and water, and allow 24 hours for the first full ice cycle to complete.
✓ Compatible Models
Confirmed compatible with RF23HCEDBSR/AA, RF22M9581SG/AA, RF22M9581SR/AA, RF24FSEDBSR/AA, RF22KREDBSG/AA, RF22KREDBSR/AA, RF23HCEDBBC/AA, RF22K9381SG/AA, RF23J9011SR/AA, RF23J9011SG/AA, RF22K9381SR/AA, RF23M8590SR/AA, RF24J9960S4/AA, RF23M8070SR/AA, RF23M8090SG/AA, RF23M8090SR/AA, RF23M8590SG/AA, RF23M8570SG/AA, RF23M8960S4/AA, RF22N9781SR/AA, RF23M8960MT/AA, RF22NPEDBSR/AA, RF22NPEDBSG/AA, RF23M8570SR/AA, RF23HCEDBSG/AA, RF22N9781SG/AA, RF23M8070SG/AA, RF23HCEDBWW/AA, DRF36C100SR/DA, RF23HTEDBSR/AA, RF23R6201SR/AA, RF23R6201SR/AZ, RF23R6201WW/AA, RF23R6201SG/AA. Contact us to verify your model number before ordering.
💡 Pro Tip
After installing the new assembly, hold the Test button on the ice maker for 3 seconds to trigger a forced harvest cycle. This confirms the motor, thermostat, and ejector are all functioning before you close up the freezer. If the cycle completes and ice drops, you're good. If not, recheck the wire harness connection before assuming the part is faulty.
✓ Model-Specific Repair Pages
✅Compatibility & Cross Reference
Not sure about your model number? Call 1-877-899-7278 and we’ll help you confirm. All brand names are the property of their respective owners and are used for compatibility reference only.
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