Cooktop Burners Not Working or Surface Damaged? Cooktop Assembly DG94-00993B – Restore Full Surface Cooking Fast
When your Samsung range cooktop has cracked glass, failed burner zones, or a damaged surface that won't heat evenly — the entire cooktop assembly needs to be replaced. In NE58K9560 and NE58R9560 series electric ranges, the cooktop assembly is the complete glass-ceramic surface unit that houses all burner elements and their connections. When it fails or is physically damaged, individual burner zones stop responding, heat distribution becomes uneven, or the surface becomes unsafe to use. ⚡ Common replacement on high-use Samsung slide-in and freestanding electric ranges. Part DG94-00993B is the genuine OEM cooktop assembly that restores all burner zones, even heat distribution, and a factory-safe cooking surface in a single swap.
❓ Is This the Right Part?
This is the correct fix if ALL of the following are true:
- ✔ Your range is a Samsung NE58K9560WS/AA, NE58K9560WS/AC, or NE58R9560WG
- ✔ The range powers on and oven functions work normally
- ✔ Wiring harness and element connections beneath the cooktop are intact
- ✔ ONLY problem is the cooktop surface — cracked glass, failed burner zones, or uneven heating
Not sure? Send us your model number — we'll confirm before you order.
🔧 Common Symptoms
- Cracked or shattered glass-ceramic cooktop surface
- One or more burner zones not heating or not responding
- Cooktop surface heating unevenly across zones
- Burn marks, arcing, or visible damage to the surface
- Burner indicator lights not functioning correctly
✔ If these symptoms match, the cooktop assembly is the correct replacement component.
✔ In most cases, replacing this assembly restores all burner zones and full cooking surface performance immediately.
📦 Part Details
- Part Number: DG94-00993B
- Type: Range Cooktop Assembly — complete glass-ceramic surface with integrated burner element connections
- Replaces: AP6038887, PS12584469
- Brands: Samsung
- Condition: Genuine OEM — new in manufacturer packaging
- Shipping: Free shipping included — oversized item, ships freight
While the cooktop is removed, inspect the surface element wiring harness and burner receptacles beneath the glass for heat damage or melted connectors. A damaged connector is often what caused the original surface failure. Replacing the harness at the same time prevents a repeat failure and saves a second service call on a heavy part.
⚙️ Installation
Skill Level: Advanced — 60 to 90 minutes. Two-person lift recommended. Disconnect power at the breaker before beginning. This is a large, heavy assembly — have a second person assist with lifting and positioning. Remove the existing cooktop by disconnecting the wiring harness connections beneath the surface, then lift out the old assembly and set the new one in place. Reconnect all harness connectors, restore power, and test all burner zones before completing reassembly.
✓ Compatible Models
Confirmed compatible with NE58K9560WS/AA, NE58K9560WS/AC, NE58R9560WG plus additional Samsung NE58 series electric range models. Contact us to verify your model number before ordering.
💡 Pro Tip
A cracked cooktop is almost always caused by a thermal event — a boilover, a dropped object, or a wiring arc beneath the surface. Before installing the new assembly, use a flashlight to inspect the wiring harness and element receptacles for melted insulation or burn marks. If the harness is damaged, order it alongside DG94-00993B — installing a new cooktop on a damaged harness risks cracking the new glass within weeks.
✓ Model-Specific Repair Pages
✅Compatibility & Cross Reference
Not sure about your model number? Call 1-877-899-7278 and we’ll help you confirm. All brand names are the property of their respective owners and are used for compatibility reference only.
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