KitchenAid Refrigerator Not Cooling or Frosting Over? Evaporator Fan Motor & Cover Assembly W11395558 – Fix Airflow & Cooling Loss Fast
A failed evaporator fan motor is the most common cause of a KitchenAid French-door refrigerator that loses cooling in the fresh food section while the freezer still works. In most KRFC704-series KitchenAid refrigerators, the evaporator fan motor circulates cold air from the evaporator coils through both the freezer and fresh food compartments. When the motor fails, airflow stops, frost builds up on the coils, and the refrigerator section warms while the freezer may still appear functional. ⚡ Common failure point in KitchenAid KRFC704-series French-door refrigerators. Part W11395558 is the genuine OEM evaporator fan motor and cover assembly — includes wiring and thermistor — that restores full airflow and cooling performance. Directly supersedes W11318886, W11327989, and W11359773 with no modification required.
❓ Is This the Right Part?
This is the correct fix if ALL of the following are true:
- ✔ Refrigerator powers on and compressor runs normally
- ✔ Freezer section still cools but fresh food compartment is warm
- ✔ No error codes related to the compressor or sealed system
- ✔ Evaporator fan not spinning, making noise, or running intermittently
- ✔ ONLY problem is poor or no cooling in the fresh food section with frost buildup on evaporator coils
Not sure? Send us your model number — we'll confirm before you order.
🔧 Common Symptoms
- Refrigerator section warm but freezer still cooling normally
- Excessive frost buildup on evaporator coils or back wall of freezer
- No airflow or weak airflow from vents inside the fresh food compartment
- Evaporator fan making grinding, buzzing, or rattling noise
- Refrigerator runs constantly but cannot hold set temperature
- Thermistor error codes displayed on control panel
✔ If these symptoms match, the evaporator fan motor assembly is the most likely failed component.
✔ In most cases, replacing this assembly restores full airflow and cooling performance immediately.
📦 Part Details
- Part Number: W11395558
- Type: Refrigerator Evaporator Fan Motor & Cover Assembly — includes fan motor, cover, wiring harness, and thermistor; complete drop-in assembly
- Replaces: W11318886, W11327989, W11359773
- Brand/OEM: Whirlpool OEM for KitchenAid
- Fits: KitchenAid KRFC704FBS01, KRFC704FBS02, KRFC704FBS03, KRFC704FPS01, KRFC704FPS03, KRFC704FPS04, KRFC704FSS01, KRFC704FSS02, KRFC704FSS03
While the evaporator area is open, inspect the defrost heater assembly and defrost thermostat — these components work together with the fan motor and often fail around the same time. Replacing them together during the same service call saves a second disassembly and prevents a repeat repair within months.
⚙️ Installation
Skill Level: MODERATE — 45–60 minutes. Disconnect power before servicing. Remove all food and shelving from both compartments, then remove the freezer back panel to access the evaporator assembly. Disconnect the wiring harness, unscrew the fan motor and cover assembly, and install the new unit in reverse order. Confirm the thermistor is seated correctly before reassembling. Allow 24 hours for the refrigerator to return to full operating temperature after reassembly.
✓ Compatible Models
Confirmed compatible with KRFC704FBS01, KRFC704FBS02, KRFC704FBS03, KRFC704FPS01, KRFC704FPS03, KRFC704FPS04, KRFC704FSS01, KRFC704FSS02, KRFC704FSS03. Contact us to verify your model number before ordering.
💡 Pro Tip
If the evaporator coils are heavily frosted when you open the panel, manually defrost them with a hair dryer on low heat before installing the new fan motor assembly. Installing into a frosted evaporator puts immediate strain on the new motor and can cause premature failure. A clean, frost-free coil set gives the new assembly the best start.
✓ Model-Specific Repair Pages
✅Compatibility & Cross Reference
Not sure about your model number? Call 1-877-899-7278 and we’ll help you confirm. All brand names are the property of their respective owners and are used for compatibility reference only.
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