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Whirlpool or KitchenAid Refrigerator Not Making Ice, Ice Jammed, or Ice Maker Leaking? Ice Maker Assembly W11658802 – Fix Ice Production Failure Fast
A Whirlpool or KitchenAid French door refrigerator that stops making ice, produces small or hollow cubes, has an ejector arm that won’t cycle, or leaks water into the freezer almost always needs a complete ice maker assembly replacement. In most Whirlpool WRF, WRX, and KitchenAid KRFF series refrigerators, the ice maker assembly contains the ice mold, ejector mechanism, water fill system, mold thermostat, and electronic control module as a single integrated unit — when any internal component fails, the entire assembly must be replaced as a unit. When it fails, the ice maker may stop cycling entirely, produce misshapen or incomplete cubes, jam the ejector arm, or overflow water into the freezer compartment. ⚡ Ice maker assembly failure is the most common cause of no-ice or poor-ice production on Whirlpool and KitchenAid French door refrigerators. Part W11658802 is the genuine OEM ice maker assembly that restores full ice production immediately.
❓ Is This the Right Part?
This is the correct fix if ALL of the following are true:
- ✔ Your refrigerator is a compatible Whirlpool WRF/WRX or KitchenAid KRFF/KRMF series model
- ✔ The water supply line to the refrigerator is connected and water pressure is confirmed
- ✔ The ice maker is switched on and the freezer temperature is at or below 0°F (-18°C)
- ✔ The fill tube is not frozen — confirmed clear with no ice blockage
- ✔ ONLY problem is ice maker failure — not a water inlet valve, control board, or freezer temperature fault
Not sure? Send us your model number — we’ll confirm before you order.
🔧 Common Symptoms
- Ice maker not making ice — stopped working suddenly or gradually slowed to zero
- Small, thin, hollow, or misshapen ice cubes — incomplete mold fill or freeze cycle
- Ice stuck in mold — ejector arm not moving or jammed
- Water leaking or overflowing into freezer — fill valve not shutting off correctly
- Ice maker running constantly or not cycling at all
- Clicking, buzzing, or grinding noise from ice maker area during cycle attempt
✔ If these symptoms match, this is the most likely failed component in the system.
✔ In most cases, replacing the ice maker assembly restores full ice production immediately.
📦 Part Details
- Part Number: W11658802
- Type: Complete Refrigerator Ice Maker Assembly — Includes ice mold, ejector mechanism, fill system, mold thermostat, and electronic control module (Item #1 in diagram)
- Replaces: OEM direct-fit assembly — supersedes W10746960, W10917790, W11109572, W11188383, W11232541, W11294907, W11457039, W11483245, W11485529, W11554919, W11579560 (no modification required)
- Brands: Whirlpool (WRF757, WRF767, WRX986 series), KitchenAid (KRFF507, KRFF577, KRMF706 series), Maytag (MFT2772 series)
⚠️ Check the Fill Tube and Water Inlet Valve Before Replacing the Assembly:
A frozen fill tube or failed water inlet valve causes identical no-ice symptoms to a failed ice maker assembly — use a hair dryer to thaw the fill tube and confirm water flows freely before ordering the assembly. If the fill tube is clear and water flows to the ice maker but no ice is produced, the assembly is the confirmed fault.
A frozen fill tube or failed water inlet valve causes identical no-ice symptoms to a failed ice maker assembly — use a hair dryer to thaw the fill tube and confirm water flows freely before ordering the assembly. If the fill tube is clear and water flows to the ice maker but no ice is produced, the assembly is the confirmed fault.
⚙️ Installation Notes
Skill Level: Easy — 20–30 min DIY. Disconnect power at the breaker before beginning — no plumbing disconnection required on most models. Remove the ice bucket, unscrew the old ice maker from the freezer wall, and unplug the wire harness connector. Plug the harness into the new W11658802 assembly, screw it to the freezer wall in the same position, and reinstall the ice bucket. Restore power and allow 24 hours for the first full ice production cycle to complete.
💡 Pro Tip
Force a Test Cycle Before Assuming the Assembly Has Failed:
Most Whirlpool and KitchenAid ice makers have a manual test cycle — press and hold the test button on the ice maker module for 3 seconds to force a harvest cycle. If the ejector arm rotates and the fill valve opens during the test cycle, the assembly is functional and the fault is upstream (frozen fill tube, water inlet valve, or temperature issue). Only replace the assembly if the test cycle produces no movement or the ejector arm jams mid-cycle.
Most Whirlpool and KitchenAid ice makers have a manual test cycle — press and hold the test button on the ice maker module for 3 seconds to force a harvest cycle. If the ejector arm rotates and the fill valve opens during the test cycle, the assembly is functional and the fault is upstream (frozen fill tube, water inlet valve, or temperature issue). Only replace the assembly if the test cycle produces no movement or the ejector arm jams mid-cycle.
Related repair guides and model hubs: Whirlpool Refrigerator Ice Maker W11658802, Whirlpool Refrigerator Not Making Ice, Whirlpool Refrigerator Parts, KitchenAid Refrigerator Parts, WRF757SDHV03, WRF767SDHV03, WRX986SIHV03, KRFF507HBS03, KRFF577KBS01, KRMF706EBS05, MFT2772HEZ03
✓ Model-Specific Repair Pages
✅Compatibility & Cross Reference
Not sure about your model number? Call 1-877-899-7278 and we’ll help you confirm. All brand names are the property of their respective owners and are used for compatibility reference only.
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