Jenn-Air Refrigerator Not Making Ice? Icemaker W11557002 — Fix It Fast

If your Jenn-Air refrigerator has stopped producing ice, is making ice slowly, or the icemaker is completely silent, the icemaker assembly is the most common cause. In most Jenn-Air JFFCC72-series refrigerators, the icemaker module fails due to a faulty motor, thermostat, or control board within the assembly — stopping the ice-making cycle entirely. When it fails, the ice bin empties and never refills, the icemaker arm stays in the down position but produces nothing, or the unit makes a brief attempt and stops. ⚡ Common failure point in Jenn-Air column refrigerators — icemaker assemblies are the #1 service call on this platform. Part W11557002 is the genuine OEM replacement icemaker that restores full ice production immediately.

❓ Is This the Right Part?

This is the correct fix if ALL of the following are true:

• ✔ The refrigerator is cooling normally and the freezer is at or below 0°F / -18°C
• ✔ The water supply line to the fridge is connected and the water valve is open
• ✔ The water inlet valve has been tested and is confirmed working
• ✔ The icemaker shutoff arm is in the down (ON) position
• ✔ ONLY problem is the icemaker not cycling or producing ice

🔧 Common Symptoms

• Ice bin is empty and never refills despite freezer being at correct temperature
• Icemaker is completely silent — no motor hum, no cycling sounds
• Icemaker attempts a cycle but stops before completing — no ice drops
• Ice production is extremely slow — only a few cubes per day
• Icemaker produces hollow, small, or misshapen cubes
• Error code or service indicator related to ice system on the display

✔ If these symptoms match, this is the most likely failed component in the ice system.

✔ In most cases, replacing the icemaker assembly restores full ice production immediately.

📦 Part Details

• Part Number: W11557002
• Type: OEM Refrigerator Icemaker Assembly
• Replaces: W11091220, W11262316, W11391035, W11414318 — no modification required
• Brands: Jenn-Air, Whirlpool

⚙️ Installation Notes

Skill Level: MODERATE — 20–40 minutes. Basic tools required. Disconnect power before servicing. The icemaker is accessed by removing the freezer shelf and the icemaker mounting screws. Disconnect the wiring harness and water line before removing the old unit. Install W11557002, reconnect the harness and water line, restore power, and run a manual harvest cycle to confirm ice production before closing up.

💡 Pro Tip

✓ Model-Specific Repair Pages