Washer Shaking or Banging? Suspension Spring MHY62964802 – Fix Excessive Vibration Fast
When your LG front-load washer vibrates violently, bangs during spin, or walks across the floor, a failed suspension spring is the #1 cause. In most LG and Kenmore Elite front-load washers, this is caused by a stretched, fatigued, or broken suspension hinge spring. When it fails, the drum loses its balanced support and slams into the cabinet walls, causing loud banging, violent shaking, and frequent unbalanced load errors (UE/uE). ⚡ Common failure point in LG-built front-load washers. Part MHY62964802 is the genuine OEM replacement that restores smooth, quiet drum suspension immediately.
❓ Is This the Right Part?
This is the correct fix if ALL of the following are true:
- ✔ Your washer powers on and fills/drains normally
- ✔ The drum spins but vibrates excessively or makes banging/thumping noises
- ✔ You see frequent UE or uE error codes during spin
- ✔ ONLY problem is excessive vibration, noise, or the machine walking during spin cycle
Not sure? Send us your model number — we'll confirm before you order.
🔧 Common Symptoms
- Washer vibrates excessively or shakes violently during spin cycle
- Loud banging or thumping noise during spin — drum hitting cabinet walls
- Washer walks or moves across the floor during high-speed spin
- Frequent UE / uE unbalanced load error codes even with properly loaded drum
✔ If these symptoms match, this is the most likely failed component in the system.
✔ In most cases, replacing the suspension springs restores smooth, quiet operation immediately.
📦 Part Details
- Part Number: MHY62964802
- Type: Drum suspension hinge spring (supports and balances the wash drum inside the cabinet)
- Replaces: 4970FR2084Z
- Brands: LG, Kenmore Elite
Most LG front-load washers use 2–4 suspension springs. If one has failed, the others are likely fatigued from the same wear cycle — replacing all springs at the same time restores even drum support and prevents a repeat repair within months. While the drum is accessible, also inspect the shock absorbers (dampers) for oil leaks or collapsed pistons, as they work in tandem with the springs.
⚙️ Installation
Skill Level: Moderate — 30–45 minutes. Disconnect power before starting. Remove the top panel and/or front panel to access the drum suspension points. Unhook the old spring from its mounting tabs on the cabinet frame and drum bracket, and hook the new spring in place. No special tools required — a flathead screwdriver may help with stubborn hooks. Repeat for all springs being replaced.
✓ Compatible Models
Confirmed compatible with WM3050CW, WM3250HVA, WM3370HVA, WM3500CW, WM3600HVA, WM3700HVA, WM4000HBA, 79641162211, 79641262610, 79641382410 plus additional LG and Kenmore Elite front-load washer models. Contact us to verify your model number before ordering.
💡 Pro Tip
Springs fatigue together — if one breaks, the rest are close behind. Order a full set (2–4 depending on your model) and replace them all in a single repair session. This costs a fraction of a second service call and keeps your washer running smoothly for years. Check your model's parts diagram or contact us to confirm how many springs your model requires.
✓ Model-Specific Repair Pages
✅Compatibility & Cross Reference
Not sure about your model number? Call 1-877-899-7278 and we’ll help you confirm. All brand names are the property of their respective owners and are used for compatibility reference only.
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