Refrigerator Door Shelf Broken or Missing? Door Bin Basket Assembly 5004JJ0002A — Replace It Now
A cracked, broken or missing door bin is one of the most common causes of lost door storage and falling items in LG refrigerators. In most LG and LG-built Kenmore refrigerators, this is caused by a failed or damaged door bin basket assembly. When it fails, door-shelf items have no support, bottles and containers fall, and usable door storage is lost entirely. ⚡ High-wear contact part in LG-built refrigerators — commonly cracked at the mounting tabs or side rails. Part 5004JJ0002A is the genuine OEM door bin basket assembly that restores full door-shelf storage and keeps items securely in place. ⛔ This part is NLA (No Longer Available) from LG — order while stock lasts.
❓ Is This the Right Part?
This is the correct fix if ALL of the following are true:
- ✔ DOOR BIN — the bin is on the refrigerator door, not an interior shelf
- ✔ CORRECT POSITION — confirm the bin location (upper, middle, lower) matches your model's layout
- ✔ REFRIGERATOR RUNS — the appliance cools normally; only the bin is damaged or missing
- ✔ ONLY problem is a cracked, broken, or missing door bin basket
Not sure? Send us your model number — we'll confirm before you order.
🔧 Common Symptoms
- Door bin cracked at the mounting tabs or side rails
- Bin falls out or won't stay seated on the door
- Items stored in the door bin tip over or fall
- Bin is missing entirely from the door
- Bin warped or discoloured from age or heat exposure
✔ If these symptoms match, this is the correct replacement component.
✔ In most cases, replacing the door bin basket restores full door storage immediately — no tools required.
📦 Part Details
- Part Number: 5004JJ0002A
- Type: Refrigerator door bin basket assembly — mounts on the interior door panel to hold bottles, condiments and small containers
- OEM Status: ⛔ NLA — No Longer Available from LG. No confirmed direct OEM replacement at time of last update.
- Brands: LG, Kenmore (LG-built models)
- Canadian / U.S. Part Number: Identical — 5004JJ0002A
Inspect all remaining door bins at the same time. LG door bins on the same refrigerator are subject to identical wear conditions — if one has cracked, others may be close to failure. Replacing all damaged bins in a single order avoids a second service call and ensures consistent door storage across all shelves.
⚙️ Installation
Skill Level: EASY — 5 minutes. No tools required. Disconnect the refrigerator from power as a precaution before handling interior components. Lift the old bin upward to disengage the mounting tabs from the door panel rail, then pull it free. Align the new 5004JJ0002A bin with the door rail, press down firmly until the tabs click into place, and confirm the bin is seated level before reloading.
✓ Compatible Models
Confirmed compatible with LRBN20512WW, LRBN20512SW, LRBC20512SW, LRBC20512TT, GM738DBC, GM739DBC, GM739DTFD, LRBC20512WW, LRBN20510BQ, LRBN20520BQ, LRDN20725TT, LRDN20720WW, LBC20514TT, GM739DBCD, GM739DQCD, GM738DTC, GM739DVC, GM739DBFD, GM739DQFD, LRBN20525SW, LRBN20510WW, LRBN20520WW, LRDN20725ST, LRBN20525TT, LRDN20725SW, LRDN20720BK, plus additional LG and LG-built Kenmore models. Contact us to verify your model number before ordering.
💡 Pro Tip
5004JJ0002A has been discontinued by LG and is no longer available through the OEM supply chain. Once existing stock is exhausted, no further supply is expected. If your refrigerator uses this bin in multiple positions, order all required quantities now. Aftermarket alternatives may exist but dimensions and tab fitment vary — confirm compatibility before substituting.
✅Compatibility & Cross Reference
Not sure about your model number? Call 1-877-899-7278 and we’ll help you confirm. All brand names are the property of their respective owners and are used for compatibility reference only.
Buy Online Pick Up In-Store
Kitchener, Ontario N2E 1W8
- Choosing a selection results in a full page refresh.
